Reservation Policy

Deposits and Cancellations
When confirming your dive package reservation, 20% of the total price will be charged by PayPal.
The balance will be paid upon your arrival in Playa del Carmen.
If cancellation occurs more than 11 days before your planned arrival, we will refund the amount charged.
If cancellation occurs during the 10 days before your arrival, there will be no refund.

Weather Policy
Since nature is not under our control, occasionally the local harbor authorities close the port for navigation on one or more days of your stay for safety reasons.
When the port is officially closed, we are unable to take boats out for dives.
It can happens infrequently, but can occur.
In those cases diving must be rescheduled for another day.
If it is not possible to recover the lost dive another day during your stay, the following arrangements could be made:
If one or more ocean dives are lost:

• 4 tanks ocean diving will be changed
• To a 2 tanks cenote dive.

If Cozumel diving is lost:

• Cozumel diving will be changed into   
• One 2 tanks Playa del Carmen ocean
• Dive, plus the diver will get an extra
• 1 tank dive.